Asset not showing in the editor
Why an uploaded file might not appear in the Helmo Graphics editor and how to fix it: trash, type filter, failed upload, CDN cache, team visibility.
If an asset you uploaded isn't appearing in the Helmo Graphics editor, here's how to troubleshoot.
1. Asset is in trash
Symptom: Asset was visible before but now doesn't appear.
Fix: Check the Trash section in the Asset Library. If the file was accidentally deleted, restore it.
2. Wrong asset type filter
Symptom: Asset exists in the library but doesn't show in the editor's asset picker.
Fix: The asset picker may filter by type (images, videos, etc.). Make sure you're looking at the correct tab or filter.
3. Upload didn't complete
Symptom: Asset doesn't appear anywhere in the library.
Fix: The upload may have failed silently. Try uploading the file again.
4. CDN caching delay
Symptom: Asset shows a broken image icon or 404 error.
Fix: Newly uploaded assets are served through a Cloudflare CDN. The first request populates the cache. Try refreshing or waiting a few seconds.
5. Cross-team visibility
Symptom: Asset is uploaded but not visible to other team members.
Fix: Assets are organized by team within a company. Make sure you and your colleague are in the same team, or check asset sharing settings.
Tips
Use the Asset Library's search function to find assets by name or tag.
If an asset URL returns a 404, verify the storage path matches the actual file location.