Upload fails or times out
Common causes of failed or timed-out uploads in Drive (file size, file type, network, browser, storage quota) and how to fix each.
If your file upload fails or times out, here are the most common causes and solutions.
1. File too large
Symptom: Upload rejects immediately with a size error.
Fix: Check the file size against the limits: Images (10 MB), Videos (500 MB), Audio (50 MB), Fonts (5 MB). Compress or resize the file if needed.
2. Unsupported file type
Symptom: Upload rejects with a type error.
Fix: Make sure the file extension matches supported formats. Rename files if the extension is wrong (for example, .jpeg instead of .jpg is fine, but .bmp is not supported).
3. Network timeout
Symptom: Upload starts but never completes, or shows a timeout error.
Fix: Check your internet connection. Large video files need a stable connection. Try uploading during off-peak hours or from a wired connection.
4. Browser issue
Symptom: Upload button doesn't respond or file picker doesn't open.
Fix: Try refreshing the page. If the issue persists, try a different browser (Chrome recommended).
5. Storage quota exceeded
Symptom: Upload fails with a quota or permission error.
Fix: Your workspace may have reached its storage limit. Delete unused files from trash (permanent delete) or contact your admin to check the storage quota.
Tips
For very large videos, consider compressing them first using a tool like HandBrake.
Upload multiple smaller files instead of one very large file when possible.