Persistent execution not working
Troubleshoot a show that does not keep running after you close the browser: refresh, check status, connection, GO waits and screens.
If your show doesn't keep running after you close your browser, follow these steps to get it back on track.
What you might see
- Elements stop firing after you close or leave the rundown page.
- The countdown looks frozen or out of date when you come back.
- There are gaps in your logs for the time the browser was closed.
Try these steps in order
1. Refresh the page
Reload the rundown page. This is the quickest fix and usually gets the live show showing correctly again.
2. Reopen the rundown
Go back to your Rundown list and open the rundown again. Helmo Live will show you where the show actually is.
3. Confirm the show is still Live
Check that the status still shows Live. If it does, your show is still running on Helmo. If the countdown or current element looks wrong, refresh once more.
4. Check your internet
A weak or dropped connection can stop your screen from updating even while the show keeps running. Reconnect to a stable network and reopen the rundown.
5. Check whether the show is waiting for you
A show in Manual mode, or in Semi-auto, stops and waits at a boundary. The control bar shows WAITING GO. Press GO, or Skip past the block, to move on.
6. Check that a screen is still listening
The show can be running perfectly on the server with nothing reaching the picture. Open the Pre-flight: if it says "It would NOT go to air", the run is fine and the screen is the problem. Press Wake the screens, or reopen the output page on the playout machine.
7. Still not working? Contact support
If the show still won't continue after these steps, reach out to support@helmolive.com and tell them your rundown name and roughly when the problem started.
Execution keeps running for shows in Auto mode, which advance on their own. A show in Manual or Semi-auto mode is waiting for a person by design. It has not stopped, it is holding for a GO.