Rundown is stuck in Live status
Close out a rundown that will not leave Live: press End, check for a pending GO, use Reset, or contact support.
If a rundown is stuck in Live and will not finish, here is how to close it out.
A rundown left in Live is not just untidy. It keeps claiming the output screens it was driving, so the next rundown pointed at the same graphic has to compete with it.
Try these in order
1. Reopen the rundown and press End
Open it from your Rundowns list. It should still show as Live. Press End: it comes off air, the status moves to Completed, and the logs are kept. This fixes most cases.
2. Check whether it is waiting for you
A show in Manual mode, or in Semi-auto, stops and waits. The control bar says WAITING GO. Press GO, or Skip past the block, and then press End.
3. Use Reset
If End does not respond, press Reset. It stops the run, marks everything as not aired and puts the rundown back to Draft. Reset also disarms a rundown that was armed but never started. Ending it would not, because a rundown in standby never started a run.
4. Refresh and try again
- Reload the page.
- Reopen the rundown from the Rundowns list.
- Press End or Reset again.
5. Still stuck? Contact support
Write to support@helmolive.com with the rundown name and roughly when it was meant to end. Include a line from the Logs tab if you have one.
How to avoid it next time
- Always press End before closing the browser. The show runs on Helmo Live's servers, so closing the tab does not stop it.
- Do not leave a Manual or Semi-auto show unattended; it will sit waiting for a GO nobody presses.
- If you arm a rundown and then decide not to run it, press Reset to release it. An abandoned armed rundown disarms itself after 4 hours, but until then it keeps holding the screens.